In normal life we all make different purchases and orders. These purchases do not always meet our expectations. Ukrainian consumer protection legislation is intended to help in such cases. A special law, which directly defines the mutual obligations of the seller and the buyer, the types and amounts of fines, the penalties for the unscrupulous supplier or contractor, is the law «On the Protection of Consumers' Rights». The procedure for the judicial (often most effective) procedure in which infringements of consumer rights are corrected is determined by the rules of the Civil Procedure Law.